1. Modification / Cancellation
- Dohale accepts the request to amend the order after 24 hours of receiving the order / is allowed to cancel with a satisfactory reason within 24 hours from the time of closing the order (as soon as possible contact us Whatsapp: +84931121368 / Email: contact@dohale.com).
- Order adjustment conditions: you can customize the error when ordering or replace the parameters you want within 36 hours from the time of placing the order.
- Conditions for order cancellation: Please let Dohale know the appropriate reason ( force majeure, special …) within 24 hours from the time of placing the order.
- To edit/cancel an order please contact Dohale directly. Email: contact@dohale.com.
- Dohale will respond as quickly as possible on the day.
2. Return
- Dohale accepts product returns.
- Term of exchange: 1 week from the date you receive the product or as soon as you discover the error when receiving the goods.
- Conditions apply: Applicable to all products due to defects from the manufacturer Dohale (Dohale always ensures the product you receive is the most accurate from the color and other specifications at least 90% compared to Photos are posted – due to force majeure due to the actual material and light, the actual product has a deviation of less than 10%).
- Conditions do not apply: Not applicable to orders placed for 3rd parties (gifts) for reasons of not liking the color, thickness, material … except for technical errors.
Return method: When you discover defective products not as ordered, please notify Dohale immediately.
Email: contact@dohale.com
To conduct error verification and exchange: Compensation for a new order is completely free or resend the goods with Tracking to Dohale to edit and resend the order to you after editing (all costs will be refunded). paid by Dohale). - Response time: Dohale will give you the fastest response to your return request on the day.
- Return Cost: will depend on each case Handdn will support 50% of the return cost or all.
3. Refund
- Refund period: 1 week from the date you receive the product or as soon as you discover the error when receiving the goods.
- Conditions for applying for a refund: Dohale accepts refunds for serious errors (completely wrong design and parameters) and you will be refunded 100% of the product value.
- Conditions do not apply: Dohale does not accept refunds for unsatisfactory requests, for example, the consignee is a gift from you, color error less than 10%, natural disaster, translation.
- Refund method: Be sure to get in touch with the Dohale team immediately.
Email: contact@dohale.com - To respond to your refund request and provide us with the defective product details, reason, picture, and product SKU, we can compare and process the refund for you.
- Refund will be transferred to you by the way you paid or the way will be decided upon direct exchange:
- Please check the account provided to receive the refund: the time to receive the rebate can be up to 3-5 working days (weekends, internet congestion …)
- If the refund is not received, the customer can open the case directly on the payment method.
